Refund & Cancellation Policy

1. What you are paying for

Dekhao Studio Pro is a digital service, paid in advance for 1, 3 or 12 months. The price and what Pro includes are shown on our Pricing section and Upgrade page before you pay. There are no hidden charges.

The Free plan costs nothing, so you can try Dekhao Studio before you decide to pay.

2. When you get a full refund

We could not switch on Pro: if you paid but we could not activate Pro on your account, we refund the full amount.

Double or wrong payment: if you paid twice for the same period, or paid more than the price shown, we refund the extra amount.

Service not working: if a problem on our side stops Pro from working and we cannot fix it within 7 days of you telling us, we refund the unused part of your plan.

Change of mind: if you ask within 7 days of paying and have used no more than 5 AI uses during that time, we refund the full amount.

3. When we can't give a refund

After the 7-day window, or once you have used more than 5 AI uses, payments for a period that has started are not refundable, except where the law requires it.

We do not refund money sent to a number or account that is not shown on our Upgrade page. Always copy the payment details from the page and never send money to anyone who contacts you claiming to be us.

Accounts closed for breaking our Terms of Service are not refunded.

4. How to ask for a refund

Contact us through the Contact page or by email within 30 days of paying. Please include your account email, the payment method, the amount and the transaction ID (TrxID) or bank reference.

We reply within 2 working days. If your refund is approved, we send it back to the same method you paid with — the same bKash, Nagad or Rocket number, card or bank account — usually within 7–10 working days. Card refunds can take a little longer to appear, depending on your bank.

Payment gateway or mobile banking fees that we are not given back may be deducted from a change-of-mind refund. They are never deducted when the problem was ours.

5. Cancelling Pro

Pro does not renew automatically, so there is nothing to cancel — it simply ends at the end of the period you paid for and your account returns to the Free plan. Your products, menus and QR codes stay in place.

If you would like to stop early, contact us. Whether you get money back follows the rules above.

6. Contact

For any question about a payment or refund, write to us through the Contact page. We are happy to help.